Privacy Policy

1. Who we are

• Company: Nada Network Private Limited ("Nada", "we", "us"), a company incorporated in India (CIN: U63120UW2026PTC249984).
• What Nada is: a matrimonial platform that helps people find a marriage partner through their own trusted network and through matchmakers (relatives, family friends, or community matchmakers) who help make introductions.
• Contact: support@nadanetwork.com. For privacy complaints, see "Grievance Officer" below.
• Where your data lives: on servers in India (Amazon Web Services, Mumbai region). Google, which runs our sign-in service, processes your phone number in the United States (Section 8). Website form and advertising data are handled as described in Sections 8 and 16.

2. Who this Policy is for

This Policy covers the Nada mobile app and our website at nadanetwork.com (together, the "Platform"). Most of what follows describes the app, because that is where the product lives. Where the website differs it says so, and Section 16 covers the tracking technologies used there.

It covers both roles on Nada:

• Partner Seekers — people looking for a marriage partner.
• Matchmakers — people who recommend and introduce matches for Partner Seekers they know, often by collaborating with other matchmakers. Usually relatives, family friends, or community elders.

Where a rule applies only to one role, we say so.

A Partner Seeker's profile may be created and managed on their behalf by a Profile Manager — someone they have authorised to run their profile for them, acting as them. Usually a parent or sibling. The Profile Manager acts for the Partner Seeker; the Partner Seeker remains the person this Policy protects. Section 5 explains what each of you agrees to.

Your network is built from your synced phone contacts and extends through chains of matchmakers, reaching people well beyond your own contacts. It sets who can see your profile, and who you can be matched with (as a Partner Seeker) or help match (as a Matchmaker). Section 7 explains how far it reaches.

3. Information we collect

When you sign up

• Your phone number (used to send a one-time password, to identify your account, and to connect you with people in your network). On our own servers we store it only in hashed and encrypted form, never as plain text. Google, which runs our sign-in service, holds your number to deliver the one-time password and, as Google discloses, for its own spam and abuse prevention (Section 8).
• The role you choose (Partner Seeker or Matchmaker). This is permanent.
• If a Profile Manager creates or manages your profile: their phone number and their relationship to you. We show that relationship on your profile (Section 7).

Your profile

• Name, date of birth, gender, city/hometown, occupation, a short bio, and photos.
• For Partner Seekers: also profile details such as marital status, education, religion, caste, gotra, family details and photos, lifestyle (e.g. drinking and smoking habits), hobbies, and partner preferences.
• For Matchmakers: a simpler profile (name, date of birth, gender, religion, caste, city, occupation, photo, bio).
• Community and belief details: your religion, caste, gotra, and photos are used to run matchmaking. By adding them to your profile, you agree that we may show them to your network as described in Sections 5 and 7. Because matching is built around them, your religion and photos are required to complete your profile; caste and gotra are optional.
• An optional email address (used to pre-fill the delivery address if you redeem a gift card; not used for marketing).
• Family members' data: if your profile includes details or photos of family members, you confirm they've agreed to be included. A family member can ask us to remove their information by contacting the Grievance Officer (Section 14).

Camera and photo library

• To add profile photos, you may allow us to access your device's camera or photo library so you can take a new photo or choose an existing one. Only the images you select are uploaded; we don't otherwise read your camera roll.

Your phone contacts (optional)

• If you allow it, we read your phone's contact list to find who in your network is also on Nada and to build the connection graph that powers matching.
• We hash each number on our server the moment we receive it and never store the raw numbers. This is gated behind a separate "Sync contacts" consent that you can turn off at any time.

Your messages

• The chat messages you exchange with other users on Nada.

How you use Nada

• Activity such as when you were last active, certain in-app actions (for example signing in or sending an interest), and basic device information (app version, operating system, a Firebase installation identifier), used to keep the app working and understand product health.

If you fill in the form on our website

• Your name, mobile number, city, whether you are enquiring as a Partner Seeker (or on their behalf, as their parent or sibling) or as a Matchmaker, and optionally your caste or community. If you give your caste or community, we use it only to route your enquiry within our team; it stays in our own records and never goes to Meta (Section 16).
• Which advertisement or link brought you to the page, so we know which of our campaigns are working.
• We use this to contact you by phone, SMS or WhatsApp about getting set up on Nada, and to measure our advertising (Section 16). Tell us on the call, or reply STOP to a message, and we won't contact you again. Filling in the form does not create an account — if you go on to sign up, the app collects your information separately as described above.

We do not collect precise GPS location, financial/bank details, or government-ID documents in this version of the app.

4. How we use your information

• Run your account — sign-in, security, support.
• Match you — show profiles in your network, calculate how closely you're connected, and let matchmakers help facilitate introductions (see Section 5).
• Reward points — run the rewards and referral program (see Section 6).
• Keep Nada safe — detect fraud and abuse, act on reports, and enforce our rules.
• Communicate — send you in-app notifications about requests, matches, and account activity.
• Improve Nada — we measure product health and fix bugs and crashes. Our own dashboards use aggregate counts and rates computed on our servers — totals and trends (for example, sign-ups or matches by city or community), never tied to your name or phone number. The app also sends in-app activity, basic device information, and crash reports to Firebase Analytics and Crashlytics (Google; see Section 8), linked to your account identifier but never including your name, phone, profile details (such as religion, caste, or gotra), or messages.
• Measure our advertising — on the website only, as described in Section 16.

5. Matchmaking and matchmakers: what you agree to

Nada works through networks and matchmakers. Here's what each role is agreeing to.

If you are a Partner Seeker, you agree that:

• Matchmakers in your network, and matchmakers connected to you through other matchmakers, may view your profile and try to find matches for you.
• A matchmaker who is your direct contact may propose a match for you, for example by introducing you to one of their other contacts, or by asking another matchmaker to connect you with their Partner Seeker. Nothing moves forward unless you approve it: you always have the final say, and can approve, reject, or ignore any proposal.
• A matchmaker who is your direct contact may share your profile with another matchmaker in the app to explore a possible match. The other matchmaker sees your profile details (for example, your name, photos, age, religion, caste, gotra, education, occupation, and city).
• A matchmaker who is your direct contact can message you inside the app to discuss matches.

You can step out of matchmaker-assisted matching at any time by disabling specific matchmakers in Settings, or by deleting your account.

If a Profile Manager runs your profile, you agree that:

• They can see your full profile and everything that reaches it — interest requests, proposals, and messages — and they act on it for you.
• We treat their actions on your profile as yours unless you tell us otherwise.
• You can take over the profile, change or remove them, correct anything, or delete the profile at any time — in the app where available, or through our Grievance Officer (Section 14).

If you are a Profile Manager, you agree that:

• The Partner Seeker is an adult who has authorised you, has read and accepted this Policy, and consents to the profile, to the information in it (including religion, caste, and photos), and to matchmaker-assisted matchmaking. You'll show us evidence of that authorisation if we ask.
• You may use their information only to manage their profile. Keep it confidential, and don't copy, share, or use it for anything else.
• You act on their instructions and pass every proposal, decision, and message to them.

If you are a Matchmaker, you agree that:

• You may view the profiles of Partner Seekers in your network only to help facilitate matches, for no other purpose.
• You can share a Partner Seeker's profile with another matchmaker in the app to explore a possible match, but only if that Partner Seeker is your own direct contact.

In the app, other users don't see your phone number, and you don't see theirs.

6. Reward points and gift cards

Nada is free to use, and both roles can earn reward points (matchmakers for facilitating matches and for referrals; Partner Seekers for referrals), redeemable for gift cards. The rules of the rewards program (point values, changes, no cash value, anti-fraud) are in our Terms & Conditions.

What this means for your data:

• We keep your reward points balance, transaction history, and redemption records to run the program.
• If you redeem a gift card, we use your delivery email to send you the voucher.
• We analyse reward and referral activity to detect and prevent gaming or fraud.

7. Who can see your information

How your network is built. When you sync your contacts, Nada builds your network from the people in your phone who are also on Nada, and extends it outward through matchmakers (the matchmakers you know, and the matchmakers they know). How closely two people are connected is measured by the number of matchmakers between them (the connection's degree); we show this up to the 3rd degree.

The degree we show is capped at the 3rd, but the chain itself can be longer: your profile can currently reach someone up to eight matchmakers away. This works both ways: by syncing, you can discover others, and people connected to you through shared contacts can discover you.

Nada sets these limits, including the maximum length of a connection chain (currently eight matchmakers) and how degrees are shown, and may change them at its discretion as the platform grows. Syncing is optional: you can decline it or turn it off in Settings, and you can disable specific matchmakers so they can't see you or match you.

Within your network:

• Other users in your network — both Partner Seekers and matchmakers — can see your full profile, including religion, caste, gotra, and photos, within the connection limits described above, so they can find and suggest matches.
• Your phone number is not shown to other users in the app.
• Managed profiles show that they are run by a Profile Manager and the manager's relationship to the Partner Seeker, so matchmakers and matches know who they are dealing with. The Profile Manager sees the full profile and its messages.
• Your chats are private between you and the person you're chatting with (and, if either profile is managed, that profile's Profile Manager). We don't pre-screen chats, and our team accesses chat content only when required by a valid legal request or to act on a safety report.
• Reports you file are visible only to our team.

8. Who we share your data with

We share the minimum necessary. There are two kinds of recipient, and they are not the same.

Service providers who act only on our instructions

• Firebase Authentication (Google) — runs sign-in and sends the one-time password, from data centres in the United States. Google also uses phone numbers for its own spam and abuse prevention — the one use in this list that is not on our instructions.
• Amazon Web Services (India) — hosting and storage, in the Mumbai region.
• Firebase Cloud Storage (Google) — photo storage.
• Firebase Analytics (Google) — in-app usage events plus basic device information (app version, operating system, a Firebase installation identifier), linked to your account identifier, to understand product health.
• Firebase Crashlytics (Google) — crash and error reports (with device and operating-system state at the time of a crash) to diagnose and fix stability problems.
• Zoho Cliq — our team's internal operations channel, where we receive alerts such as new gift-card redemption requests and fraud or fulfilment flags. These alerts may include limited account details (for example, the redemption you requested and your delivery email) so the team can act on them promptly.
• Google Forms and Google Sheets (Google) — stores the responses submitted through the form on our website, readable by the Nada team.

Independent recipients, who use what they receive under their own terms

• Meta (Facebook and Instagram) — receives a record that a website signup happened, with the details listed in Section 16, so we can measure which of our advertisements work. Meta does not act on our instructions: it uses what it receives under its own terms, including to improve its advertising systems. Your caste or community is never included.

We may also disclose data if required by law, a court, or a government authority, or to protect users' safety.

We do not sell your data. Other than the advertising measurement described in Section 16, we do not let anyone else use it for their own purposes.

9. How we keep your data safe (and breach notice)

• On our own servers, phone numbers are stored as a non-reversible hash plus strong, industry-standard encryption, never as plain text.
• Contact numbers from contact-sync are hashed on our servers and the raw numbers are never written to disk.
• Data is encrypted in transit (HTTPS/TLS) and at rest. Access is restricted to authorized staff.
• If a data breach affects you, we will notify you and the Data Protection Board of India without delay on becoming aware, and give the Board a detailed report within 72 hours, as required by the DPDP Rules 2025.

No system is perfectly secure, so we cannot guarantee absolute security, but we work hard to protect your data.

10. How long we keep your data

• We keep your data while your account is active.
• When you delete your account, we delete your profile, photos, chats, network connections, reward history, and gift-card records (see Section 12).
• We keep two things longer:
  • Consent records — for at least 7 years, as a compliance audit trail required by the DPDP Rules 2025. These records do not contain your name or decrypted phone number.
  • Records of accounts banned for serious violations — kept to stop a banned person from rejoining. These hold only a hashed phone number, the date, and a reason code.

11. Your privacy rights

You have the right to:

• Access the information on your profile (visible in the app).
• Correct your information by editing your profile. A few fields (name, gender, date of birth) can't be changed once set; to correct one of these, contact our Grievance Officer (Section 14).
• Delete your account and data (see Section 12).
• Withdraw consent — for example, turn off contact-sync in Settings (this stops future syncing).
• Raise a grievance — contact our Grievance Officer (Section 14).
• Complain to the Data Protection Board of India if you are not satisfied with how we handled your grievance.
• Nominate another person to exercise these rights for you if you die or become incapacitated — write to our Grievance Officer (Section 14).

You can request a copy of your data by emailing our Grievance Officer, and we'll respond within the timelines in Section 14. If a Profile Manager runs your profile, you can still exercise every right here yourself, and we'll deal with you directly.

12. Deleting your account

You can delete your account in two ways:

• In the app: Settings → Delete Account. Deletion runs immediately.
• If you no longer have the app: use the form at nadanetwork.com/delete-account. We process these within 30 days.

What gets deleted: your profile, photos, chats, network connections, reward points and history, gift-card records, and reports you filed.

Managed profiles: the Partner Seeker can delete a profile run by a Profile Manager at any time; a Profile Manager can delete it on the Partner Seeker's instruction. Where we can, we confirm with the Partner Seeker before deleting.

What we keep (Section 10): consent records (7 years) and banned-account records (where applicable).

13. Children (under 18)

• Nada is for adults 18 and older, for everyone, in every role.
• We block under-18 sign-ups at profile creation (your date of birth must show you're 18+).
• If we learn an account belongs to someone under 18, we close it and delete the data, and we may report the matter to the relevant authority (such as the NCPCR) where the law requires.

14. Grievance Officer

As required by Indian law, our Grievance Officer is:

• Name: Harsh Titoria (Director, Nada Network Private Limited)
• Email: grievance@nadanetwork.com
• Address: BABOORM V MOHIDDNPURPO, KHAS MEERUT, Mohiuddinpur, Meerut, Meerut, Uttar Pradesh, India – 250205
• Phone: +91 8954631231
• Hours: Monday–Friday, 10:00–18:00 IST (excluding public holidays)

Our response times:

• We acknowledge complaints within 24 hours.
• We resolve general grievances within 15 days; data-rights requests (access, correction, deletion, consent withdrawal) within 7 working days where possible (up to 30 days for complex cases, with notice).

15. Other important things

Changes to this Policy — We may update this Policy. The current version is always published at nadanetwork.com/privacy. If we make a material change, we'll ask you to re-accept it the next time you open the app.

Languages — This Policy is available in English, the authoritative version. If we publish it in another language and the versions differ, the English version controls.

Contact — General questions: support@nadanetwork.com. Privacy grievances and data-rights requests: grievance@nadanetwork.com. Formal legal notices: our registered office (Section 14).

16. Cookies and tracking technologies

This section is about our website. The app does not use cookies; its analytics are described in Sections 3 and 8.

Advertising measurement

We advertise on Meta (Facebook and Instagram) and need to know which advertisements lead to signups. The website loads the Meta Pixel, which sets cookies in your browser (named _fbp and _fbc), and when you submit the form our server reports that conversion to Meta directly through their Conversions API.

• What Meta receives: an irreversibly hashed form of your mobile number, name and city, those cookie identifiers, your IP address and browser type, whether you enquired as a Partner Seeker or as a Matchmaker, and the fact that a signup happened.
• What Meta never receives: your caste or community. That is kept in our own records only.
• Your choices: use your browser's cookie controls or tracking protection, or adjust your ad preferences in your Facebook or Instagram settings.

Preferences we store in your browser

The site remembers your theme and language choice in your own browser's local storage. That never reaches us and is not used to identify you.

Your rights in Section 11 and the contacts in Sections 14 and 15 apply to website data too. To have your form response deleted, write to grievance@nadanetwork.com.